Director of Customer Support Engineering

Company: VirtualVocations
Location: Colorado Springs
Posted on: November 14, 2024

Job Description:

A company is looking for a Director of Customer Support Engineering.

Key Responsibilities

Oversee all support delivered within the Americas region
Develop and execute regional and departmental strategies for continuous improvement
Recruit and mentor exceptional talent to enhance customer experience

Required Qualifications

5+ years of experience in a highly technical support leadership role
Experience managing targets and growth plans for multiple teams
Technical knowledge within modern application development and deployment
Experience working within a globally distributed technical support department
Ability to analyze large scale datasets to identify areas of success and difficulty

Keywords: VirtualVocations, Broomfield , Director of Customer Support Engineering, Executive , Colorado Springs, Colorado

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