IT Problem Management Lead

Company: VirtualVocations
Location: Colorado Springs
Posted on: November 6, 2024

Job Description:

A company is looking for an IT Problem Management Analyst Lead.

Key Responsibilities

Lead investigations and analyze critical and high-priority multi-platform problems to determine root cause and business impact
Manage activities and processes in the problem management space to prevent incident recurrence
Serve as the primary contact for documentation and communication regarding problem status and next steps

Required Qualifications

Bachelor's Degree in Information Technology or related field, or a minimum of eight years of relevant work experience
Minimum of six years of experience in mainframe, client, compute, telecom operations, application development, or services
Experience with BMC Remedy or related ITSM tools
Familiarity with analytical tools like IBM Blueworks, Power BI, or advanced Excel
Knowledge of lean principles and meeting facilitation skills

Keywords: VirtualVocations, Broomfield , IT Problem Management Lead, Executive , Colorado Springs, Colorado

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