SPA MANAGER
Company: Woodhouse Spa - Briargate
Location: Colorado Springs
Posted on: November 6, 2024
Job Description:
Woodhouse Spa in expanding to the Shops at Briargate Promenade!
We are looking for a Spa Manager to start our team. -*Must be able
to commute to Castle Pines location for training for the first
month. Weekends and evenings are required*The Spa Manager role is
an important responsibility as this person oversees the many
working parts of the location. To be successful in this position,
it requires an individual who has a range of skills including
handling personnel matters such as hiring, terminations, coaching,
conducting performance reviews and discipline when needed. They
should possess leadership skills and be able to create a positive
work culture that produces wellrounded, loyal, and productive team
members. The Spa Manager must be able to multi-task and should take
"ownership" of the spa operations including understanding the
financial aspects of the business. It is important that they
present a professional image and are capable of networking and
negotiating "partnerships" for the spa with local businesses and
organizations.ResponsibilitiesExperience in guest relations and
massage/salon/spa or hospitality management is necessary. Role
expectations include meeting/exceeding key performance indicators,
facility management, maintaining supplies and overseeing inventory
processes, ensuring guest satisfaction, recruiting and training,
and employee coaching and development. The Spa Manager is
responsible for conforming to all Woodhouse Spa standards that are
set forth in the Operations Manual and shall strive each day to
exceed guest expectations.Qualifications
- Must have spa management experience.
- Managing and monitoring all areas of spa operations to ensure
compliance with policies and procedures outlined in the Woodhouse
Spa Operations Manual.
- Demonstrating and reinforcing excellent customer service to
promote guest satisfaction and retention while acting as a second
point of contact for guest issues, including but not limited to
follow-up, feedback, and concerns
- Overseeing marketing initiatives and coordinating reputation
management responsibilities.
- Understanding, managing and overseeing computer reports and
functions to ensure accurate guest records are maintained and
required reports are available when needed.
- Managing employee callouts or day-of scheduling challenges if
the Assistant Manager is not on-site to assist.
- Performing other projects, work and activities as assigned to
ensure the spa is running at optimal performance.
- Ensuring the location meets/exceeds location goals. Monitor and
assist location leaders with creating and coaching the team to
achieve departmental and individual goals
- Adjusting employee timecards.
- Coordinating and managing training opportunities for in-spa
operations, product knowledge and treatment protocols.
- Maintaining a professional appearance in accordance with the
specified dress code.
- Coordinating and providing a training schedule
- Ensuring the health and safety of guests and employees is
paramount.
- Guaranteeing compliance with all state and local rules and
regulations.
- Strong management skills with experience inventory control,
purchasing, and retail sales.
- Ability to lead a team effectively and ensure smooth
operations.
- Proficient in POS systems, cash register management, and
customer service.
- Experience in negotiating, recruiting, and employee
orientation
- Excellent organizational skills and time management
abilitiesStandards
- Performing/overseeing daily closeout procedures on computer
software
- Performing duties of Spa Coordinator and or Spa Concierge when
needed
- Maintaining organization of break room and office area
- Educating guests on spa services and retail products
- Managing the inventory database on computer software
- Ensure the spa appearance is held to the highest standards at
all times
- Keeping the Spa Coordinators and or Spa Concierge engaged,
friendly, and involved at all times
- Training of Spa Coordinators and or Spa Concierge to Five Star
ServiceOrganizational RelationshipsThe Spa Manager reports directly
to the general manager and the franchise owner.CompensationSalary
Pay10% commission on retail salesHealth insuranceSick pay accrualIf
you are passionate about the wellness industry and possess the
necessary skills to lead a successful spa team, we encourage you to
apply for this exciting opportunity as our Spa Manager!Job Type:
Full-time
Pay: $55,000.00 - $60,000.00 per year
Benefits:
- Employee discount
- Health insurance
- Vision insuranceShift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Keywords: Woodhouse Spa - Briargate, Broomfield , SPA MANAGER, Executive , Colorado Springs, Colorado
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